Privacy Policy

1. General Policy

1. Healthslips.com.au Pty Ltd ACN 667 024 240 (Healthslips, we or our) recognises that your privacy and the protection of your personal information is important to you. This policy sets out how we collect, disclose and secure your personal information. It also sets out your rights to access and correct your personal information held by us. 
2. We respect the privacy of individuals, and take our privacy obligations seriously. We are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act).
3. This policy covers all of our business activities, including the website at the URL https://www.healthslips.com.au/ and the calculator at the URL https://calculator.healthslips.com.au/ (Website) and our social media accounts.

2. What is personal information 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3. Collection of your personal information

1. We will usually collect your personal information directly from you. In certain circumstances, we may also collect your personal information from third parties (such as service providers, suppliers, clients or partners), where you have consented to this. We may also collect personal information in the following ways:
   1. directly from you via our website or social media accounts, or by telephone, email or in person;
   2. if you use our services;
   3. through your other dealings with us, including your enquiries, feedback, questions, complaints, or employment applications;
   4. if you enter a promotion we administer; 
   5. from publicly available sources of information; and/or
   6. via any other method permitted by law and where you have given your consent.
2. The types of information Healthslips may collect will depend on the nature of our relationship with you and may include your: 
   7. title, name, address, email address, birthday, telephone numbers, gender, occupation and age;
   8. social media identifiers; and/or
   9. other information as necessary.

2. When you use our Calculator tools on the Website, the information you enter is not sufficient to identify you.
3. The exception to this is if you enter your contact information (including your name, email address and phone number) while using a Calculator (for example, you run out of time and need to finish the calculation at a later time). When you do this, the information you enter into a Calculator is linked to your personal information. Entering your contact information to use the Calculator tools is entirely optional and we will only disclose your “linked” personal information to third parties with your consent.
4. We may collect your personal information when you otherwise engage with our services. For example, if you post a comment on the Disqus platform on our blogs using your name, contact us directly with your email, or interact with us on social media.
5. Healthslips may make a record of your visit to the Website and log your visit for statistical and business purposes. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, previous site visited and the type of browser used.
6. Healthslips will not collect personal information that would be unlawful, unnecessary or unrelated to our functions, activities or business.

4. Use and disclosure of your personal information

We use and disclose the personal information we collect for our business purposes and to fulfil our legal obligations. This may include the following:

1. to provide you with information about our services, including information of a marketing nature;
2. to send you information about special offers, publications and newsletters;
3. to verify your identity;
4. to provide you with the services you request; 
5. to facilitate your entry and participation in competitions, promotions and offers;
6. to process employment applications;
7. to improve and manage our business, products and services;
8. to customise your experience when using our Website and services; 
9. to address and answer any enquiries or questions that you might have; 
10. in the course of negotiation of a sale of business or in the event of sale; and
11. in accordance with applicable laws, including the Australian Privacy Principles.

We may disclose your personal information to our employees and third party service providers, as we deem necessary to enable our business activities and to facilitate our dealings with you. Service providers we may disclose personal information to include:

12. legal, accounting, administrative, financial, insurance, research, marketing and other advisors; 
13. promotional agencies; 
14. website and database developers; 
15. cloud service providers; 
16. membership community hosting providers; 
17. sales and ordering platforms; 
18. payment processors;
19. CRM and marketing tools providers; 
20. platforms that host our online courses and live videos; 
21. web hosts; and
22. any other person authorised by you.

5. Direct marketing

Unless you opt out, we may use your personal information to inform you about products, services and special offers by post, telephone or any form of electronic communication. We may also send you material about our activities or contact you on behalf of external business partners about particular offerings that may be of interest to you unless you opt out. In those cases, your personal information will not be transferred to the third party.

6. Anonymity

You may, in some circumstances, have the option of not identifying yourself or using a pseudonym when you deal with Healthslips, such as if you are making a general enquiry about our services. However, if you choose not to provide the information we may not be able to deal with you, or provide you with a service you request.

7. Cookies and analytics

1. A cookie is a small file which may be placed on your computer’s hard drive or your browser. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.
2. We use cookies to provide our Website and to identify which pages are being used and how you use them. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.
3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from using the full capabilities of the website.
4. We may use web beacons on our website. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
5. We may also use third-party analytics tools, including those provided by Facebook and Google Analytics, to provide us with information about how you use our Website. These analytics tools may place or access cookies on your device, which allows them to monitor your web browsing activity. More information regarding the services provided by Facebook and Google, including their privacy policies and information about opting out is available on their websites:
   • Facebook: https://www.facebook.com/policies/cookies
   • Google: https://policies.google.com/technologies/partner-sites.

8. Storage and security of your personal information

1. Healthslips may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. Personal information held by Healthslips may be stored in email accounts that are accessible through mobile devices.
2. Your personal information may be held via our cloud-based data hosting server, Amazon Web Services (AWS). More information regarding AWS’ Global Cloud Infrastructure can be viewed at https://aws.amazon.com/about-aws/global-infrastructure/?p=ngi&loc=0.
3. Healthslips takes all reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or other misuse. However, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk.

9. Sensitive personal information

1. Healthslips does not generally collect any sensitive information as that term is used in the Privacy Act (including information relating to your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history).
2. We will only collect sensitive information if you have given your consent for us to do so and the information is reasonably necessary for us to carry out our functions or activities, or as otherwise permitted under the Privacy Act.
3. If Healthslips holds any sensitive personal information about you that information will only be used and disclosed by Healthslips for the purpose that it was provided by you, or otherwise in accordance with the law.

10. Disclosure of personal information outside Australia

1. We may disclose your personal information to overseas recipients for the purposes of storing and backing up data.
2. If we disclose your personal information to an overseas recipient, we will take reasonable steps before disclosure to ensure that the overseas recipient will not breach the APPs.

11. Access to your personal information

At any time, you may request access to personal information about you that Healthslips holds, by contacting the Privacy Officer on the details below. Healthslips will process your request within a reasonable time. We will generally give you access to your personal information, and if we do not we will take reasonable steps to meet your needs (for example by letting you know generally the kind of information we hold about you). We will also give you the reasons why your request has been refused and advise you on avenues to make a complaint.

12. Correction of your personal information

You should promptly notify Healthslips if there are any changes to your personal information. You may ask Healthslips at any time to correct personal information held by it about you, by contacting the Privacy Officer on the details below.

13. Complaints

Please notify the Privacy Officer on the details below if you have any complaints relating to Healthslips’ handling of your personal information. Healthslips will investigate all complaints and respond to you within a reasonable time and in accordance with its legal obligations.

14. Changes to this policy

1. This policy was last updated on 12 November 2024.
2. Healthslips may amend this policy from time to time by publishing a revised policy on the Website. Any changes will be effective as of the date they are published. 

15. Other websites and apps 

1. Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party and we are not responsible for the privacy policies or the content of any third party. Third parties are responsible for informing you about their own privacy practices. 
2. Our Website features the Disqus blog comment hosting service. To learn more about the information that Disqus may collect and your choices with regard to it, please see the Disqus privacy policy at https://help.disqus.com/en/articles/1717103-disqus-privacy-policy.

16. Contact details and further information

1. If you have any questions in relation to privacy or to access or correct your personal information, please contact our Privacy Officer by email at privacyofficer@healthslips.com.au. 
2. For further information about privacy issues in Australia, see the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.