Customer Engagement Australia

“Your customer service lady was an absolute pleasure to deal with, nothing was an issue and everything very well explained.”

“The consultant was very helpful and I achieved exactly what I required in a minimal amount of time”

Customer Engagement Australia, led by MD Chris Payne, provides an excellent Help Centre for greenslips.com.au. Since they joined us, his Help Centre team has answered an impressive 50,000 calls.

Chris has nearly three decades of experience running outsourced call centres for business. Since 2014, his business became more focused on providing a specialist service that demands high levels of knowledge in industries like ours, such as insurance and health.

He is passionate about the delivery of excellent customer service – and thrilled when it occurs. He aims to create environments where ‘magic moments can happen’. Whether customers make contact via helpdesk, web, chat, text, or socials, the CEA response is always ‘local, personal, expert, human – and fast’.

We continue to work with CEA because all calls are answered quickly, by friendly, Australian locals who know our business. More difficult complaints are always followed up promptly and resolved amicably.

CEA is vital for greenslips.com.au because it provides a human face – a Help Centre that is local, personal, expert, human and fast.