CBHS Health is a private health insurer that operates as a restricted health fund.
The Commonwealth Bank of Australia established CBHS Health in 1951, then known as The Commonwealth Bank Health Society. It was set up to ensure staff had access to affordable health insurance.
You can join CBHS Health only if you are:
However, if you are not on this list, you can join CBHS Corporate Health. This is CBHS Health’s sister fund and an open for-profit insurer.
CBHS Health offers:
CBHS Health includes emergency Ambulance Cover with:
Yes. CBHS Health is a not-for-profit health insurer.
Yes. CBHS Health operates in all Australian states and territories.
Benchmarks | CBHS | Industry average |
Member retention for Hospital Cover | 92.4% | 86.9% |
% hospital-related charges covered | 90.6% | 89.9% |
Source: Private Health Insurance Ombudsman: State of the Health Funds Report 2023
Yes. CBHS Health has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:
Location | Number of private Agreement Hospitals | Industry maximum |
ACT | 5 | 6 |
NSW | 98 | 98 |
NT | 2 | 2 |
QLD | 51 | 60 |
SA | 20 | 23 |
TAS | 5 | 9 |
VIC | 75 | 76 |
WA | 22 | 24 |
CBHS Health also has agreements with a number of day hospitals so it can provide services at low cost or no out-of-pocket costs::
Location | Number of day Agreement Hospitals | Industry maximum |
ACT | 8 | 9 |
NSW | 87 | 103 |
NT | 1 | 2 |
QLD | 47 | 57 |
SA | 25 | 30 |
TAS | 6 | 8 |
VIC | 70 | 79 |
WA | 19 | 24 |
Source: CBHS Health: performance
Benchmark | CBHS | Industry average |
% Extras Cover charges covered | 46.2% | 51.1% |
Source: Private Health Insurance Ombudsman: State of the Health Funds Report 2023
Benchmarks | CBHS | Industry average |
Market share | 1.5% | – |
% services with no gap | 85.3% | 88.3% |
% services with no gap or where known gap payment made | 97.5% | 97.2% |
Market share of complaints to the PHIO | 1.5% | 3.1% |
% complaints investigated by the PHIO | 2.2% | 3.1% |
Benefits as a % of contributions | 84.2% | 80.5% |
Management expenses as a % of contribution income | 10.7% | 13.1% |
Management expenses per average policy | $509 | $592 |
Source: Private Health Insurance Ombudsman: State of the Health Funds Report 2023
Yes. CBHS Health is a member of Private Healthcare Australia (PHA), a body that represents 20 registered health insurers and 97% of people covered by private health insurance.
It is also a member of the Members Health Fund Alliance, an alliance of not-for-profit, member-owned, regional or community-based health insurers.
Yes. CBHS Health allows you to make a claim via its online portal or using the CBHS Health app.
Phone:
1300 654 123
Website:
Email:
Address:
Level 16
6 Hassall Street
PARRAMATTA NSW 2150
Postal address:
Locked Bag 5014
PARRAMATTA NSW 2124
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